Thai Airways Website Review & Ratings + Thai Airways Coupons
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Thai Airways Website Review & Ratings + Thai Airways Coupons

Thai Airways: Products & Services

Thai Airways is the national flag carrier and the largest airline based in Thailand. The airline provides a vast array of services on its website such as flight reservation, flight booking and hotel booking. The website has a fantastic layout and depicts the level of hospitality that one may expect when traveling on Thai Airways.

Thai Airways offers one of the best quality of service in the airline industry and the website of the airline truly portrays such. Thai Airways operates 28 country specific websites which include USA, Germany and the United Kingdom. This shows the level of dedication and consumer orientation the airline has and one can be assured of the best of service when they fly Thai Airways.

The website allows customers to look at flight schedules and book airline tickets from the comfort of home. The airline is also a lets international travelers using Thai Airways to travel to Thailand book domestic travel tickets within Thailand even before they leave there home. The website offers a great deal of convenience when it comes to online bookings and travel arrangements. Thai airlines detailed information about its holiday and hotel packages making the website one of the most informative airline websites around.

The airline offers special rates and discounts during the traditional Thai and other various holiday seasons, so passengers may find special promotions and discounts whole year round. The airplanes being used by Thai Airways are well serviced and it has one of the best safety record for any airline in South East Asia.


Thai Airways: Company Background

The airline started off in 1960 as a joint venture between Scandinavian Airlines Systems and Thai Air company. This created an international operation wing for the airline in 1960. The airline currently operates from its hub at Suvarnabhumi Airport in Bangkok, Thailand. The fleet size of the airline is 89 airplanes that it uses efficiently to fly to 75 worldwide destinations. The airline has grown to into a world class airline that provides excellent services along with timely departures and arrivals since the 52 years it has been in service.

Thai Airways: Customer Feedback & Reviews

The airline enjoys substantial consumer confidence and can be seen in evidence as Alkaiser on Epinions writes “There isn't very much an airline can do to make an 11 hour flight much more comfortable. So basically, you can only lose points in my book.”. Another bebekoh writes “ I've flown with Thai Airways several times so I would say what I think is good about them.

1. The food is great. It suits my Asian taste.

2. Staff are helpful. At least, most of them.

3. The ticket price ranges from affordable to expensive. Peak seasons are costly but compare to other airlines, it is still quite affordable.

4. Numerous destinations. That's what I like about Thai Airways. You can go anywhere especially within Southeast Asia without changing airlines. Just them!.”.
The airline enjoys this sort of confidence due to its hardworking and dedicated staff that ensures safe, timely and enjoyable journeys for passengers that use their services.

Thai Airways: Business Credibility & Trustworthiness

The airline is based in Thailand so it does not come under BBB's jurisdiction. The airline does have its offices in California so its office is rated by BBB as A-. The airline has had 5 complaints closed with in the last 3 years and no complaints in the last 12 months. The airline follows the best customer satisfaction modules known and ensures the best of services to people who choose to fly with Thai Airways.

Thai Airways: Website Popularity & Google Ranking

Alexa gives the website a global rank of 16,156 and a Thai rank of 329. Google Page Rank gives the website a 7 out of a possible 10. Compete gives the website a rank of 102,989 and a monthly unique visitor average of 14,444. The airline's website is also ranked at number 2 among its competition. This ensures that the website is liked and popular among people who wish to enjoy the best of flying experience.

Thai Airways: Social Media Presence

The company uses social media to its advantage and has employed various resources to ensure its social media presence is well known. The FaceBook page of the airline has 200,171 likes and is used by the airline to promote its brand image and advertise new promotions and discount offers. The airline uses the twitter user name @ThaiAirways which has 13,998 followers and has 352 tweets. The platform is followed by customers and fans alike and is used to communicate with them on a one to one basis.

The company is well reputed and well received by its customers so the social media adds some what of an icing to the cake in terms of brand following and product promotion.

Thai Airways: Website Security & Safety

The Google Safety Diagnostic shows the website to be clear of any harmful viruses, malware or trojans. The website is not currently listed as suspicious by the diagnostic so it is safe to browse through the website. For payments and reservations, the website employs SSL and HTTPS security protocols to ensure security of consumer data. The website can be deemed to be free from viruses and safe to use personal financial information to purchase e-tickets and services that the airline may charge for and provide.

Thai Airways: Pricing & Packages

The airline offers air tickets that have prices dependent upon destination, seat category and any other specific baggage or hotel options. The airline offers several different rates and depending on all these variable. For example a round trip from Los Angeles to Bangkok choosing business class will cost $5058.79. The rates offered by Thai Airways are one of the best and can be considered the best option when flying towards the Far East. The air line strives to provide quality and price efficiency and it is safe to say it provides both with ease.

Thai Airways: Shipping Rates & Policies

The website provides e-tickets so no shipping or shipping charges are involved.

Thai Airways: Payment Methods Accepted

The airline accepts payment through Mastercard and Visa issued credit cards. The airline provides a secure HTTPS and SSL based payment portal that is further strengthened by Verified by Visa and MasterCard Secure Code. Overall security is managed by the airline's e-pay solution that provides customers booking their flights online with a secure portal to ensure smooth transaction processing.

Thai Airways: Returns, Refunds & Exchange Policy

The airline offers refunds on refundable tickets bought. The tickets are refunded either through Thai Airways or by calling the airline's customer support on 1-800-426-5204. The airline charges a refund fee of $150 on any unused air tickets. The airline has had a fabulous service record since its formation and passengers can be rest assured that the airline will honor its refund commitments.

Thai Airways: Product images & screenshots
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